Vacancies

TE ANAU RETAIL MANAGER
Reports to – GM Queenstown
Location- – Te Anau
Hours of work – Full Time – 40hrs per week.
People Responsibilities – One part time and one casual retail staff and approximately 30 volunteers.
Date Reviewed – April 2025

OUR KAUPAPA
At Hospice Southland, our mission is to provide compassionate care and support to individuals and families facing life-limiting illnesses, maintaining dignity and mana through tailored, high-quality care. The TeAnau Hospice Charity Shop plays a crucial role in funding local services, including a dedicated palliative care nurse, supported by clinical specialists.

POSITION PURPOSE – WHĀINGA TE ĀHUATANGA
The Retail Manager oversees daily operations at the TeAnau Hospice Shop, ensuring efficient management of resources, volunteers, and budget to maximise impact and sustainability within the TeAnau community. This includes managing the shop and community engagement in such a way that good quality donations are frequently donated by the community to ensure there is a good pipeline of products for sale.

If you thrive in a busy, purpose-driven environment and enjoy working with people, this could be the perfect opportunity for you.

Ready to make a difference?
Send your CV and cover letter to:
lynn.dawson@hospicesouthland.org.nz

PERSON SPECIFICATION
It is expected that the appointee to this position will meet all or most of the following criteria:

Essential Criteria:
•Experience in a retail/customer-facing environment.
•Proven track record of achieving sales targets.
•Expertise in planning and executing merchandising displays.
•Passionate about delivering outstanding customer service.
•Clear, engaging, and responsive communication skills.
•Respected by the community in so far as enabling a good flow of quality donations
•Experience in conducting effective team meetings and delegating tasks.
•Experience or willingness to learn in delivering training to groups and individuals.
•Possession of a current driver’s licence without endorsements.
•Numerate and literate with a high level of competence.
•Proficient in PC literacy to include at minimum word and basic excel skills

COMPETENCIES: 
Strategic Thinking
Demonstrates the competency to analyse market trends, competitors, and customer preferences to develop plans that align with sales targets, profitability goals, and long-term growth, optimizing resources and adapting strategies to enhance brand, customer loyalty, and operational efficiency.
•Sees the big picture and how own role contributes to strategic direction of organisation.
•Identifies risks, opportunities, strengths, and weaknesses for the work area.
•Translates strategic thinking into a strategic plan for the area of work.
•Looks ahead and maintains a clear focus on the long-term goals of Hospice Southland and assesses the long-term impact of decisions and actions.
•Aligns operational processes to support the strategic direction of Hospice Southland.
•Works with others to help them understand the current vision and values and how they relate to their own roles.
•Analyse market trends and competitor activities.
•Develop and execute plans aligned with sales and profitability goals.
•Promote innovation to meet evolving market demands and adapt strategies to changing conditions.

Operational Management
Demonstrates competence in overseeing daily operations to achieve target revenue, increase sales, and foster a positive team culture to meet desired financial outcomes.
•Oversee day-to-day operations, including managing resources, inventory, and volunteer staff.
•Achieve sales targets and monitor financial performance.
•Manage inventory levels to maximize sales and customer satisfaction.
•Maintain high standards of customer service and support.
•Schedule and train volunteers, ensuring adequate coverage and support.
•Update and maintain the operational manual for consistency and efficiency.
•Provide in-store support and foster a positive work environment.
•Manage stock levels, including handling high-value donations.
•Conduct end-of-day sales tallying and banking procedures.
•Coordinate cleaning, maintenance, and stakeholder communication.
•Ensure accurate pricing and display of higher value donations.
•Support volunteer management, including paperwork and training.
•Foster a positive organisational culture and share knowledge with colleagues.
•Maintain optimal stock and inventory levels for customer satisfaction.

Customer Focus
Demonstrates a strong commitment to meeting and exceeding customer expectations, both internal and external, within the context of Hospice Southland services.
•Interacts with customers professionally, courteously, and empathetically, reflecting the values and mission of Hospice Southland.
•Actively seeks feedback on service quality and customer satisfaction, initiating improvements to enhance the overall customer experience.
•Addresses customer complaints promptly and effectively, with issues escalated to senior management as needed for swift resolution and customer satisfaction.

Self-Management
Ability to effectively plan and organise work tasks to achieve desired outcomes, remaining proactive and adaptable in response to changing demands and conditions.
Sets and meets challenging personal goals and targets
Identifies, allocates and manages time and resources required to achieve outcomes
Actively and constructively participates in discussions on own performance.
Successfully adapts to changing demands and conditions
Thinks in terms of opportunities and possibilities.
Integrity
Consistently upholds high ethical standards and integrity in all interactions, adhering strictly to organisational policies and procedures.
Consistently upholds high ethical standards and integrity in all interactions.
Adheres strictly to organisational policies and procedures.
Handles sensitive information confidentially and responsibly.
Demonstrates transparency and honesty in decision-making.
Avoids conflicts of interest and maintains impartiality in all professional dealings.

Teamwork
Shows a genuine intention to work cooperatively with others in a team environment to achieve results and team goals.
•Acts to promote a welcoming, productive environment, good morale, and cooperation within and between teams.
•Genuinely values others’ input and expertise.
•Contributes own expertise to the team.
•Facilitates and influences positive outcomes that support team goals.
•Assists in mediating between team members to resolve conflict.
•Participates effectively in group discussions and activities and encourages others to do the same.
•Supports team values and decisions, and models expected behaviour.
•Provides support and guidance to colleagues, volunteers, and mediates conflicts constructively

Communication
Can effectively communicate with a wide range of people in all situations, demonstrating active listening and adaptability in communication style.
•Communicates effectively with diverse audiences, both verbally and in writing.
•Listens attentively to understand others’ perspectives and concerns.
•Adapts communication style to suit the needs and preferences of different individuals and groups.
•Uses inclusive language and demonstrates sensitivity to cultural differences.
•Effectively conveys complex information in a clear and concise manner.

Relationship Building
Shows ability to build and maintain positive working relationships and networks useful to achieving the organisation’s objectives.
•Builds and maintains positive and productive relationships with stakeholders, volunteers, and community members.
•Represents the organisation professionally in various settings and creates an appropriate image and profile for the area of work.
•Proactively engages in networking and relationship-building activities.
•Handles challenging interpersonal situations with diplomacy and tact, dealing effectively with public debate or dispute.
•Demonstrates credibility with stakeholders and consistently presents well in different social settings, including with the public, and staff.

PERSONAL STYLE AND CHARACTERISTICS

•A professional, warm and engaging manner.
•A drive for meeting sales targets.
•Commitment to providing a high quality of service.
•Professional and friendly manner.
•Open minded, down to earth, proactive and bright.
•Work effectively as a team player.
•Ability to remain calm under pressure.
•Self-motivated.